Our client a global leading in management solutions is looking to take on board a Key account manager
- Ownership of key client accounts, ensuring that service and customer satisfaction is maintained.
- Keeping customers updated on resolution of issues and providing Root Cause Analysis when resolved.
- Delivery of monthly service reports to customers.
- Sharing the Product Road Map with clients and upselling.
- Developing account plans to align with the company’s overall business strategy.
- Supporting the Head of Professional Services in continuous improvement within the business in relation to process, delivery and service to our customers.
- Bachelor’s degree in a related technical discipline or relevant experience.
- 4+ years experience in Account Management / Customer Relationship role.
- Experience working with SaaS is preferable.
- Background from the Pharmaceutical / Life Sciences.
Salary: €50,000 and 30% Bonus
For further information regarding this role, please contact us on 01 6619636.
The People Group is a Recruitment consultancy, specialising in Sales, Marketing & Management, established in 1989 and is based in Dublin 2. Our experienced team works in both the contingency and search areas, and covers all industry sectors including: FMCG, B2B, B2C, ICT, IT, Financial Services, and Telco with a focus on Mid to Senior Level roles.
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